Delivery & Returns

Delivery Information

Shipping Options

• Standard Delivery (3-5 business days): UK carriage free.
• Free Standard Delivery: UK only
• INTERNATIONAL DELIVERY: £6. (standard airmail)

Delivery Areas

We deliver free throughout the UK.(no minimum order value) For international shipping

Standard Airmail is £6. ( no minimum order value)  

Order Processing

Orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.

Returns Policy

Return Window

You may return items within 14 days of delivery for a full refund, provided they are in original condition and packaging.

How to Return

1. Contact us at thecookiecatcher@gmail.com to initiate a return
2. We'll provide you with return instructions and a prepaid return label
3. Package items securely in original packaging
4. Drop off at your local post office or arrange collection

Refunds

Refunds will be processed within 5-7 business days. If you are not completely happy with your purchase we will give a full refund.

Exchanges

We're happy to exchange any items if you require replacement Cookie Catchers. All replacements will be sent carriage free. Contact us to arrange an exchange. thecookiecatcher.com

Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us immediately at thecookiecatcher@gmail.com. We'll arrange a replacement or full refund at no cost to you.

Contact for Returns

Email: thecookiecatcher@gmail.com
Phone: +44 7899871135